Business IT Support

Business IT Support

Our services include:

Business Comprehensive Support

For those businesses requiring unlimited support and maintenance for their complete IT system OmniCom offer Business Comprehensive Support across the North East.

A free of charge initial site audit determines size and scope of support and agreed response times determines cost. This can be fine-tuned by specifying on-site, remote or telephone support to suit any budget. Whether you’re based in Newcastle, Gateshead, Sunderland, Durham or surrounding areas; let OmniCom be your IT Solution.

Hardware

Our portfolio of hardware is ever-growing and we’re able to provide you with some of the latest pieces of technology at competitive costs. As well as buying outright, we are also able to provide you with the option to lease so you can keep up to date with new trends.

As we’re situated in the North East, we can even deliver your goods to you free of charge.

Support Fund

A flexible way of providing comprehensive IT Support at a budget price without any long term commitment. Customers typically purchase a block of 10 hours which never expire.

We travel across the North East so time is used either on site, remotely or via telephone. Each month a Support Fund statement is issued detailing hours used, faults resolved and hours remaining.

24/7 Remote Monitoring

Our state of the art 24/7/365 remote monitoring system. Labtech continuously checks key areas on your server, PC or workstation. These areas include free disk space, hardware errors, successful backup, anti-virus updates, etc.

Once a warning has been detected our central monitoring screen is updated, an SMS text message is sent to our on call engineers and a fault is automatically logged in our fault log system. Often, we fix issues before you even know they exist!

TechShare

Use instead of employing your own IT staff or to supplement them. TechShare is based round a scheduled half day visit on an agreed frequency (i.e. weekly, fortnightly, monthly) by one of our experienced technicians. You simply log the work you’d like completing and our technician arrives on site and processes your list.

You can log the required work via our web portal, email, telephone or via a good old fashioned TechShare log book. It’s an ideal way to keep on top of those jobs that you either haven’t got time for or can’t satisfactorily complete because of their technical nature.

Some of the locations we cover:

Bishop AucklandChiltonCrookDarlingtonDurhamFerryhill – NewcastleNetwon AycliffeShildonSpennymoor

Reviews

Customer Comments

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Since using Omnicom’s services, I have found them to be extremely helpful and friendly. They are not the first company that have held my account for computer support, but I would like to think that they will be the last. I have total confidence in this organisation. They give excellent service, and I have no hesitation in recommending them.

5
Ken Varley
Construction Company based on Teesside
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Expertise on tap! OmniCom’s service meets our needs and then some! Our visiting technician is great and the rest of the team are at the end of the phone when we need them. All of our requests are dealt with swiftly and professionally. Their depth of knowledge and efficient service allows us to get on with our jobs without worrying about IT – just the way it should be.

5
Helen Lonsdale
Customer
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“Omnicom’s response time in addressing any IT problems we have is second to none either through advice over the phone or a prompt visit to site to remedy – in a world where the internet and email facility needs to be constantly available this is a very comforting and professional service provided by OmniCom.”

5
Colin Wilkes
Durham Markets Company
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“I have been using the services of Omnicom since April 2012. When their representatives first came out to meet me I was impressed with their professionalism and the quality and value of the services they are able to provide. I have purchased hardware at what I consider being reasonable prices and will continue to do so over the next year, budget permitting! Adam, our maintenance and support technician, has been invaluable in keeping everything running in school and taking the stress off classroom teachers. I highly recommend Omnicom to any schools that are looking either to purchase hardware or to engage support technicians.”

5
Gill McBriarty
New Silksworth Primary School, Sunderland
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“Since using Omnicom’s services, I have found them to be extremely helpful and friendly. They are not the first company that have held my account for computer support, but I would like to think that they will be the last. I have total confidence in this organisation. They give excellent service, and I have no hesitation in recommending them.”

5
Ken Varley
Construction Company based on Teesside
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“Just a quick thank you to your technicians. A printing problem led to their being no working staff printers in our school on Monday. Not only was a phone call to your office met with a courteous response, but also an extremely quick approach with the outcome being technicians in school within an hour and printers working within and hour and a half – a fantastic service. Please pass on our thanks.”

5
S. Brown
Clover Hill Primary School
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“Shaun is always very helpful and always sorts out our issues really quickly. He has a solid knowledge level in his area of expertise and this shows in his work.”

5
Rowlands Gill Primary School
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“Wes is a superstar and is very patient with all of us!”

5
Emmavile Primary School
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“Through working with Omnicom we have been able to feel the benefit of a modern approach to curriculum and admin ICT. We have much more effective ICT systems in place which enable office and leadership staff to access their main school information wherever they go, using I-pads and I-phones. Much of the support is done remotely and the fortnightly ICT in school support has made life easier for everyone. We have found Omnicom to be more efficient and friendlier than our previous provider.”

5
Riverside Primary Academy
J. Goodfellow