Business IT Support
Business IT Support
Our services include:
Business Comprehensive Support
A free of charge initial site audit determines size and scope of support and agreed response times determines cost. This can be fine-tuned by specifying on-site, remote or telephone support to suit any budget. Whether you’re based in Newcastle, Gateshead, Sunderland, Durham or surrounding areas; let OmniCom be your IT Solution.
Hardware
Our portfolio of hardware is ever-growing and we’re able to provide you with some of the latest pieces of technology at competitive costs. As well as buying outright, we are also able to provide you with the option to lease so you can keep up to date with new trends.
As we’re situated in the North East, we can even deliver your goods to you free of charge.
Support Fund
We travel across the North East so time is used either on site, remotely or via telephone. Each month a Support Fund statement is issued detailing hours used, faults resolved and hours remaining.
24/7 Remote Monitoring
Once a warning has been detected our central monitoring screen is updated, an SMS text message is sent to our on call engineers and a fault is automatically logged in our fault log system. Often, we fix issues before you even know they exist!
TechShare
You can log the required work via our web portal, email, telephone or via a good old fashioned TechShare log book. It’s an ideal way to keep on top of those jobs that you either haven’t got time for or can’t satisfactorily complete because of their technical nature.
Some of the locations we cover:
Bishop Auckland – Chilton – Crook – Darlington – Durham – Ferryhill – Newcastle – Netwon Aycliffe – Shildon – Spennymoor