Changing ICT Support – FAQ

We understand that changing ICT Support companies can be a daunting prospect, which is why we want to make the process as easy and simple as possible. Over the years, we’ve had many questions on how we handle the changeover, how we manage the workload and the things that you as customers need to do. We’ve created this simple FAQ to help you understand just how simple we can make the process!

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[accordion-item title=”I have always been with the local authority for ICT Support, what will change?” id=1]

When using OmniCom you’ll instantly see increased levels of support on a daily basis. Any issues will be logged by our friendly office team and have a maximum of an 8 hour response time. You’ll also see a massive change in the school budget; when switching to OmniCom you’ll save up to 40% from Gateshead’s published SLA prices.

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[accordion-item title=”What effect will the handover have on my schools network?” id=2]

The very simple answer to this popular question is – NONE! All network information, passwords and server configurations are requested from your current provider. We then do the rest with no effect on your service, network or working day.

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[accordion-item title=”What contract length will I be signing into?” id=3]

OmniCom offer several contract lengths to suit each school from 12 months to 5 years. We believe our customers should have the option to choose the length of contract that will best suit their needs.

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[accordion-item title=”Who do I contact when we need ICT support?” id=4]

We use a variety of methods to log any issues you have, including email, our web portal, over the phone or via your personalised TechShare log book

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[accordion-item title=”How much will I save from my school IT budget?” id=5]

Complete School Support will save you up to 40% from your current budget. We are dedicated to providing you with the best prices around and in 3 years, you could save thousands. By switching to OmniCom, in year 1 you could save up to £3980, in year 2, £7960 and in year 3, over a staggering £11940!

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[accordion-item title=”What is TechShare?” id=6]

TechShare is a service that comes as part of CSS and is based around a scheduled half day visit on an agreed frequency (either weekly or fortnightly) by a dedicated, experience technician. You simply log the work you’d like completing in your TechShare log book, web portal, email or phone ready for their next visit.

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[accordion-item title=”Do I have to buy into all the services from OmniCom?” id=7]

We provide a menu of options that can be easily compared to the current Gateshead SLA, allowing you to select the option that best suits you. When it comes to collecting quotes, we always encourage customers to gather quotes which allows you to see just how competitive we can be when it comes to purchasing at excellent value. Although some of our services do work hand in hand and are highly recommended, you don’t need to buy into them if you’d rather not.

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