Support
We are proud to provide a comprehensive IT Support package for both schools and businesses alike.
The packages we offer can be combined and tailored to suit your exact needs and our price match guarantee ensures that you won’t be able to match our exceptional customer service and quality.
Logging Faults
In the unfortunate event that you do have an IT issue, logging a fault has never been easier.
Telephone
Call the Support Desk directly on 0191 375 1979 or via the switchboard on (0191) 386 6222.
Ask to log a fault and provide a detailed description of the fault along with an asset tag number (if one is recorded). You will be provided with a fault log ID (ticket number) which you should retain for future reference.
Ask to log a fault and provide a detailed description of the fault along with an asset tag number (if one is recorded). You will be provided with a fault log ID (ticket number) which you should retain for future reference.
Email logafault@omnicomsolutions.co.uk with a detailed description of the fault along with an asset tag number (if one is recorded). This will be received by our fault log system.
The system will automatically log the fault and email, by return, a fault log ID (ticket number) which you should retain for future reference.
NB. Emailed faults can only be accepted from either of the 2 previously nominated email addresses supplied by each support customer. If in doubt please contact the Support Desk.
Portal
If you’re a customer and have log in details for our portal, you can also record faults in this way.
The Stamp of Approval
OmniCom are accredited by some of the biggest names in IT.
Over the last fifteen years, we have grown our business based on formal alliances with some of the biggest names in the IT industry. As well as being resellers for a broad suite of products we are also partners with the likes of Cisco, Microsoft and Intel to name a few.
