Case Studies

OmniCom Solutions have transformed teaching and learning whilst simultaneously improving productivity and efficiency in establishments throughout the North East.

We focus on the provision of high-quality solutions paired with outstanding customer service. Read our case studies to find out more.

The Future of Interaction

OmniCom Solutions have been delivering IT Support to Kells Lane Primary School in Gateshead for a number of years, and when they recently felt their IT equipment was out of date OmniCom were their first port of call to help replace it.

Kells Lane Primary School

Reviews

Customer Comments

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Since using Omnicom’s services, I have found them to be extremely helpful and friendly. They are not the first company that have held my account for computer support, but I would like to think that they will be the last. I have total confidence in this organisation. They give excellent service, and I have no hesitation in recommending them.

5
Ken Varley
Construction Company based on Teesside
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Expertise on tap! OmniCom’s service meets our needs and then some! Our visiting technician is great and the rest of the team are at the end of the phone when we need them. All of our requests are dealt with swiftly and professionally. Their depth of knowledge and efficient service allows us to get on with our jobs without worrying about IT – just the way it should be.

5
Helen Lonsdale
Customer
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“Omnicom’s response time in addressing any IT problems we have is second to none either through advice over the phone or a prompt visit to site to remedy – in a world where the internet and email facility needs to be constantly available this is a very comforting and professional service provided by OmniCom.”

5
Colin Wilkes
Durham Markets Company
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“I have been using the services of Omnicom since April 2012. When their representatives first came out to meet me I was impressed with their professionalism and the quality and value of the services they are able to provide. I have purchased hardware at what I consider being reasonable prices and will continue to do so over the next year, budget permitting! Adam, our maintenance and support technician, has been invaluable in keeping everything running in school and taking the stress off classroom teachers. I highly recommend Omnicom to any schools that are looking either to purchase hardware or to engage support technicians.”

5
Gill McBriarty
New Silksworth Primary School, Sunderland
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“Since using Omnicom’s services, I have found them to be extremely helpful and friendly. They are not the first company that have held my account for computer support, but I would like to think that they will be the last. I have total confidence in this organisation. They give excellent service, and I have no hesitation in recommending them.”

5
Ken Varley
Construction Company based on Teesside
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“Just a quick thank you to your technicians. A printing problem led to their being no working staff printers in our school on Monday. Not only was a phone call to your office met with a courteous response, but also an extremely quick approach with the outcome being technicians in school within an hour and printers working within and hour and a half – a fantastic service. Please pass on our thanks.”

5
S. Brown
Clover Hill Primary School
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“Shaun is always very helpful and always sorts out our issues really quickly. He has a solid knowledge level in his area of expertise and this shows in his work.”

5
Rowlands Gill Primary School
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“Wes is a superstar and is very patient with all of us!”

5
Emmavile Primary School
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“Through working with Omnicom we have been able to feel the benefit of a modern approach to curriculum and admin ICT. We have much more effective ICT systems in place which enable office and leadership staff to access their main school information wherever they go, using I-pads and I-phones. Much of the support is done remotely and the fortnightly ICT in school support has made life easier for everyone. We have found Omnicom to be more efficient and friendlier than our previous provider.”

5
Riverside Primary Academy
J. Goodfellow

Customer Feedback

NE9 Primary School
Business Manager
Previous SLA: Gateshead LA
Current SLA: Omnicom

Q. When you first joined, were you worried about moving services from LA to Omnicom?
A. No – as I had experience of working with Omnicom previously and were aware of their high standards

Q. How did you find the handover from LA to Omnicom?
A. As far as I can remember (it was a long time ago) it was seamless – wouldn’t have been aware of the change over

Q. What were your expectations from Omnicom?
A. Just a good IT service

Q. Did Omnicom meet these expectations?
A. Yes – excellent service – far exceeded expectations – very friendly and helpful staff at all levels. Can’t imagine being with any other company if the service continues as it is.

Q. Would you recommend us to other Gateshead Schools?
A. Definitely and have done so

NE11 Primary School
ICT Coordinator
Previous SLA: Gateshead LA
Current SLA: Omnicom

Q. When you first joined, were you worried about moving services from LA to Omnicom?
A. No – Not at all, I had lots of faith! We felt guilty to be leaving LA but knew we needed a better service.

Q. How did you find the handover from LA to Omnicom?
A. It went very smoothly and any problems Omnicom over came immediately.

Q. What were your expectations from Omnicom?
A. To have working PCs, Laptops and better WiFi – all of which improved very quickly. To have a better technical support and not have to wait a week! Now we don’t even wait more than a few hours!

Q. Did Omnicom meet these expectations?
A. Absolutely, do not regret our decision at all.

Q. Would you recommend us to other Gateshead Schools?
A. Yes and do!!!